Privacy Policy

At Salesify, we are deeply committed to the privacy of individuals who engage with our application, websites, and related services, collectively known as our "Services." This Privacy Policy outlines how we handle the information of our users - including collection, usage, sharing, and the various rights and choices you have regarding your personal information. By utilizing our Services, you consent to the practices described in this Privacy Policy. Additionally, your usage of our Services is governed by our Terms of Service, which work in tandem with this policy.

The term "personal information" in this context refers to any data related to an identifiable individual. This excludes anonymous data where personal identifiers have been removed. We urge you to thoroughly read and understand this Privacy Policy to fully grasp your rights concerning your personal information. If you disagree with any part of this Privacy Policy or our Terms of Service, we advise against using our Services or providing us with your personal information. Should you reconsider your agreement in the future, it's important to cease using our Services and you may also invoke your rights regarding your personal information as detailed in this policy.

In the context of the European Union’s General Data Protection Regulation (GDPR), Salesify is the principal entity responsible for processing your personal information and acts as the data controller. There are instances where we process personal information at the behest of a third party, such as an employer or other organization that encourages you to use our Services. In such cases, these third parties are regarded as the data controllers under GDPR, and their privacy policies govern the processing of your information. We recommend reviewing these policies for a comprehensive understanding of how your data is handled in these circumstances.

Our Services primarily focus on providing audiovisual recording functionalities that integrate seamlessly with platforms like Zoom and calendar services such as Outlook Calendar or Google Calendar. Users leverage our Services for various purposes including recording, transcribing, and note-taking during Zoom calls. This Privacy Policy, along with our Terms of Service, applies to all users of our Services, ensuring a transparent and secure experience.

1. INFORMATION WE COLLECT
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At Salesify, we collect a variety of information from our users and their devices to enhance and personalize the experience with our Services. This collection is done through several methods and sources as detailed below:

‍A. Personal Information You Provide to Us.
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When you register an account and connect our Services to your Google Calendar or Outlook Calendar, you provide us with personal information. This may include your name, email address, job title or role, especially if you opt to connect your Salesify account to your Zoom account. Additional information is collected when you sign up for notifications, updates, participate in surveys, or engage with our customer support team. Communications: Direct interactions with us, such as contacting our Customer Support Team, subscribing to our newsletter, or sending messages and attachments, allow us to collect further details like your email address and the content of your communications.

‍Zoom Call Recordings. If you use our Services to record or transcribe your Zoom calls, we will receive the personal information contained in the content of those calls. If you use our Services to tag, take notes on, or rate your Zoom calls, we will similarly receive the personal information contained in the content and timestamps of those actions.

‍B. Personal Information We Collect When You Use Our Services.
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Device Information. We receive information about the device and software you use to access our Services, including IP address, web browser type, operating system version, application installations, and device identifiers.

‍Usage Information. To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, such as the pages or other content you view, the searches you conduct, on-page events, your comments, any content you post, and the dates and times of your visits.

‍Information from Cookies and Similar Technologies. We and third-party partners collect information using cookies, pixel tags, or similar technologies. Our third-party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential.

‍Zoom Call Recordings: For users utilizing our Services for recording or transcribing Zoom calls, we collect the personal information contained within these calls. This includes the audio and video content, speaker identification, timestamps, and other related data. These recordings are stored on our servers. It's important to note that recording calls may involve capturing personal information of other participants; hence, necessary consents should be obtained as required by law.When you use our Services, we automatically collect personal information about your device and how you use our Services. We also collect the personal information, to the extent there are any, contained in the content of your Zoom calls when you record a call using our Services, including that of other meeting participants. We collect information using cookies and similar technologies.

‍C. Information We Receive from Third Parties.
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We may receive personal information about you when a User uses our Services to send you an invite to join a Zoom call or uses our Services to record or transcribe a Zoom call in which you are a meeting participant. This information may include your name and email address, as well as the contents of the call including the call audio, video, and speaker identification.Information from third-party services. When you link our Services to a third-party service, such as Google, or Zoom, we will receive information about you, including your name, email address, calendar, and meeting information (such as meeting title, date, time, location, Zoom URL and attendees), profile information, and photo.

Please note that linking a Google Calendar account is core to our Services and without linking either a Google Calendar, you will not be able to successfully use our Services.Other third parties. We may receive additional information about you, such as demographic data, from third parties such as data enrichment partners, and combine it with other information we have about you. Please note that personal information collected by a third party in this manner is subject to that third party’s own data collection, use, and disclosure policies. Please see the “Third Parties” section below for more information.

2. HOW WE USE THE INFORMATION WE COLLECT
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At Salesify, the information we collect serves multiple purposes, each aimed at enhancing the overall functionality and user experience of our Services. Here is an overview of how we utilize this information: We use the information we collect:

User Consent for AI Applications in Zoom and Google Meet Services
At Salesify, our mission includes enhancing your experience by leveraging cutting-edge artificial intelligence (AI) technologies. These technologies play a crucial role in processing and analyzing call recording transcripts from Zoom and Google Meet, aiming to deliver superior service and innovative features.

Data Sharing and Transparency: Our use of AI technologies involves analyzing the transcripts of your Zoom and Google Meet calls to provide insights, improve service functionalities, and personalize your experience. It's important to us that you understand this process. Therefore, we commit to clearly outlining in our app’s privacy policy and through our user interface:
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1. The specific nature of the data shared with third-party AI tools (i.e., call recording transcripts).
2. The purpose behind this data sharing, which is to enhance the analysis and functionality of our Services.
3. The identity of third-party services involved in this analysis, ensuring you know who has access to your data.
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Explicit Consent: Before any of your call recording transcripts are shared with third-party AI tools, we will seek your explicit consent. This step is fundamental to ensure that you are fully aware of and agree with our data sharing practices. Our consent process is designed to be clear, making it easy for you to understand your choices regarding your data. Your control over your personal information is paramount. Should you decide to withdraw your consent at any point, we provide a straightforward mechanism for you to opt out of data sharing with AI tools. This ensures that you have continuous control over your data and its use in our Services. Incorporating AI technologies to analyze call recording transcripts from Zoom and Google Meet allows us to innovate and improve the services we offer you. Our commitment to transparency, obtaining explicit consent, and providing you with control over your data remains steadfast as we navigate these advancements.

(App’s) use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

To Provide and Improve Services:
We use the collected information to deliver, maintain, and improve our Services. This includes using personal information for managing user accounts, facilitating Zoom call recordings, and enhancing the overall performance and user experience of our Services.

To Personalize User Experience:
We analyze how you interact with our Services to develop new features, products, and functionality. This includes using information from your connected Google Calendar or Outlook Calendar to discover upcoming meetings, which we then display in Salesify for recording and annotation purposes. Rest assured, this data is accessed in a read-only format, and we do not modify your calendar entries.

Customer Communication:
‍The information aids in communicating with you, providing updates, responding to your inquiries, comments, and questions, and delivering efficient customer support.

Marketing and Advertising:
For general marketing purposes, we may use your personal information to promote our Services. This involves sending you information we believe may be of interest, but it is not based on personal preferences or direct marketing strategies.

Data Anonymization and Aggregate Use:
‍We generate anonymized, aggregated data that contains de-identified, non-personal information. This data can be used for any purpose, such as market analysis or service improvement insights.Legal and Safety Reasons: The information is crucial for fraud prevention, addressing trust and safety issues, and complying with legal obligations like tax and accounting requirements, court orders, or other regulatory directives.

Transactional Purposes:
‍We process personal information to facilitate transactions made through our Services.Specific Notices: If there are other purposes for which we collect information, we will provide specific notice at the time of collection.Legal Basis for Processing (European Economic Area and UK):In regions like the European Economic Area or the UK, we process personal information only when we have a valid legal basis, including:

Consent:
‍We may process your personal information when you have explicitly consented to such processing.Contractual Necessity: For fulfilling our contractual obligations to you, such as providing the Services you have requested.

Legal Obligation:
‍When required by law, for instance, to comply with tax and accounting rules or court orders.Legitimate Interest: We may process your information for our legitimate interests or those of a third party, provided your rights and interests do not override these interests. This includes using information to understand and improve our Services.Please review this section carefully to understand how your personal information is used within our Services. By continuing to use our Services, you acknowledge and agree to these practices.

3. HOW WE SHARE THE INFORMATION WE COLLECT
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Salesify is committed to maintaining the trust and confidence of our users. This section outlines our practices regarding the sharing of the information we collect:

Sharing with Other Meeting Participants: When our Services are used to record a Zoom call, we may share a copy of that call with other participants, particularly if we have their email addresses. This facilitates collaboration and access to recorded content.

Vendors and Service Providers: We share information with vendors and service providers to facilitate the provision of our Services. However, it's important to note that we do not impose specific data protection or confidentiality requirements on these vendors and service providers beyond what is legally mandated.

Third-Party App Integrations: When you integrate third-party applications like Zoom or Google with our Services, certain information (such as call notes, video clip links, or portions of call transcripts) may be shared with these third-party apps. This integration is essential for the effective functioning of our Services.

Marketing Practices: We are committed to respecting your privacy in our marketing activities. We do not rent, sell, or share your information with unaffiliated companies for their direct marketing purposes unless we have your explicit permission. Additionally, we do not sell the content of your meetings or information about your meeting attendees.

Advertising Partners: We collaborate with third-party advertising partners to display ads that may be of interest to you. Our advertising partners may be members of organizations such as the Network Advertising Initiative or the Digital Advertising Alliance. You have the option to opt-out of personalized ads by visiting their respective opt-out pages. Moreover, you can limit ad tracking through your mobile operating system settings or by using the AppChoices mobile app.

Legal and Compliance Requirements: In certain circumstances, we may access, preserve, and disclose your information if required or appropriate to comply with law enforcement requests, legal processes, or to protect rights, property, or safety. This includes compliance with court orders or subpoenas.

Corporate Transactions: In the event of a merger, sale, or asset transfer, your information may be transferred to service providers, advisors, potential transactional partners, or other third parties. The use of your information following such events will be governed by the privacy policy in effect at the time the information was collected.

Consent-Based Sharing: We may also disclose your information with your consent, such as sharing recorded calls with meeting participants or sharing information with third-party applications you connect to our Services.

Please review this section carefully to understand the circumstances under which your information may be shared. By using our Services, you acknowledge and agree to these practices.

4. YOUR RIGHTS AND CHOICES
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Marketing Communications: At Salesify, we respect your preferences in terms of receiving marketing communications. You have the option to unsubscribe from our promotional emails through the link provided in each email. It's important to note that opting out of promotional messages does not exempt you from receiving administrative messages from us. Additionally, we assure you that we do not use information from your meetings or calls to market our Services to you or your meeting attendees.Do Not Track (DNT): Currently, there is no universally accepted standard for responding to Do Not Track signals, and as such, Salesify. does not respond to such signals.Additional Rights for Users in the EEA and UK: If you reside in the European Economic Area (EEA) or the United Kingdom (UK), you are granted additional rights regarding your personal information:Access and Information: You can request access to your personal information and obtain details about how we process it.Correction: You have the right to correct any inaccuracies in your personal information.Restriction and Objection: You can request to restrict or object to the processing of your personal information.Anonymization and Deletion: You may ask for your information to be anonymized or deleted, as appropriate.Data Portability: You have the right to transfer your personal information to another company easily.Complaints: You may lodge a complaint with a supervisory authority in your residence, place of work, or where an alleged incident occurred.Withdrawal of Consent: You can withdraw your consent to the processing of your personal information at any time, without charge. This will not affect the lawfulness of the processing prior to the withdrawal of consent.Verification and Legal Grounds for Refusal: Prior to responding to a request exercising these rights, we will require identity verification. There may be legal grounds for us to refuse your request, in which case we will inform you of the reasons.For more information or to exercise these rights, please contact us at privacy@salesify.ai .

5. THIRD PARTIES
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‍At Salesify, we are committed to safeguarding your personal information. We employ a combination of physical and electronic safeguards designed to protect the information we maintain. However, it's important to acknowledge that no method of electronic transmission or storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. SECURITY
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‍We make reasonable efforts to protect your information by using physical and electronic safeguards designed to improve the security of the information we maintain. However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information.

7. CHILDREN'S PRIVACY
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‍Our Services are not directed towards children under the age of 16, and we do not knowingly collect, maintain, or use personal information from children under this age. If you become aware that a child has provided us with personal information in violation of this Privacy Policy, please contact us immediately at privacy@salesify.ai, and we will take steps to remove such information from our records.

8. INTERNATIONAL VISITORS AND CROSS BORDER DATA TRANSFERS
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‍Salesify Services are hosted in the United Arab Emirates (UAE) and primarily intended for users within the UAE. However, if you access our Services from outside the UAE, including the United States or the European Union, your personal information will be transferred to, stored, and processed in the UAE. This may involve data transfer to other countries or regions for data processing and service operation purposes. By using our Services and providing us with your information, you consent to this transfer, storage, and processing of your information in the UAE and other locations. For users in the European Economic Area, we ensure that appropriate safeguards are in place for the protection of your personal information when it is transferred outside the EEA, including to the UAE. You can obtain more details about these safeguards by contacting us.

9. DATA RETENTION
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‍We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention practices are also in line with regulatory obligations and legal requirements. Upon deletion, we take measures to make the personal information irrecoverable or irreproducible, including permanently deleting electronic files containing such information.

10. DELETE YOUR ACCOUNT OR POSE A QUESTION
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Account Deletion: As a Salesify user, you have the option to delete your account at any time through your account settings. Upon receiving a deletion request, we will remove your recordings and personal information, except in cases where we are legally obligated to retain the information. If not required to delete, your personal information will be retained in accordance with our "Data Retention" section, but we will take steps to pseudonymize it.Deauthorization and Service Access: If you deauthorize your Salesify account through your Google account settings, your Salesify account will become disabled until you reconnect your Google Calendar account. Please note that a linked Google Calendar account is essential for the functionality of our Services, and without it, you will be unable to fully use our Services.Business Accounts: For users accessing our Services via a business account (e.g., through an employer or other organization), the privacy policy of that entity will apply to the processing and deletion of your information. In such cases, we cannot delete your personal information upon individual request.Questions about Privacy: For any inquiries or concerns about your privacy or this Privacy Policy, please reach out to us at privacy@salesify.ai.
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11. CHANGES TO THIS PRIVACY POLICY
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Updates and Notification: We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will become effective upon posting. In the event of substantial changes, particularly those that affect how we handle previously collected personal information, we will notify you via the Services, email, or other communication channels. If you have questions, comments, complaints, or concerns about this Privacy Policy, our privacy practices, or if you wish to exercise your rights regarding your personal information, you are welcome to email us at privacy@salesify.ai or write to us at PREMISES NO. 33001-001, IFZA Business Park, DDP, Land Al Murqabat, Dubai, United Arab Emirates. We are committed to addressing your queries prompt

To Provide and Improve Services:
We use the collected information to deliver, maintain, and improve our Services. This includes using personal information for managing user accounts, facilitating Zoom call recordings, and enhancing the overall performance and user experience of our Services.

To Personalize User Experience:
We analyze how you interact with our Services to develop new features, products, and functionality. This includes using information from your connected Google Calendar or Outlook Calendar to discover upcoming meetings, which we then display in Salesify for recording and annotation purposes. Rest assured, this data is accessed in a read-only format, and we do not modify your calendar entries.

Customer Communication:
‍The information aids in communicating with you, providing updates, responding to your inquiries, comments, and questions, and delivering efficient customer support.

Marketing and Advertising:
For general marketing purposes, we may use your personal information to promote our Services. This involves sending you information we believe may be of interest, but it is not based on personal preferences or direct marketing strategies.

Data Anonymization and Aggregate Use:
‍We generate anonymized, aggregated data that contains de-identified, non-personal information. This data can be used for any purpose, such as market analysis or service improvement insights.Legal and Safety Reasons: The information is crucial for fraud prevention, addressing trust and safety issues, and complying with legal obligations like tax and accounting requirements, court orders, or other regulatory directives.

Transactional Purposes:
‍We process personal information to facilitate transactions made through our Services.Specific Notices: If there are other purposes for which we collect information, we will provide specific notice at the time of collection.Legal Basis for Processing (European Economic Area and UK):In regions like the European Economic Area or the UK, we process personal information only when we have a valid legal basis, including:

Consent:
‍We may process your personal information when you have explicitly consented to such processing.Contractual Necessity: For fulfilling our contractual obligations to you, such as providing the Services you have requested.

Legal Obligation:
‍When required by law, for instance, to comply with tax and accounting rules or court orders.Legitimate Interest: We may process your information for our legitimate interests or those of a third party, provided your rights and interests do not override these interests. This includes using information to understand and improve our Services.Please review this section carefully to understand how your personal information is used within our Services. By continuing to use our Services, you acknowledge and agree to these practices.